Standard Delivery (2 working days) — 5.50
Fast Delivery (usually next working day) — 6.50
FREE Fast Delivery if you spend over 50
Standard Delivery (2-5 working days) — 9.50
FREE if you spend over 50
Standard Delivery (3-9 working days) — 14.50
FREE if you spend over 100
Black Alice provides a fast, reliable home delivery service using DPD, UPS and Royal Mail tracked express parcel delivery.
We aim to despatch orders made before 12.30 pm (UK time) on the same working day (Monday-Friday). Orders made in the afternoon shipped on the next working day. Orders placed on Friday afternoon or during the weekend despatched on Monday. If you need to make a change to your order or cancel, please drop us a line at firstname.lastname@example.org.
After we despatch your order, you will receive an order tracking number which will let you track your delivery and check the estimated delivery time.
100% secure and private. We ship our packages in plain unmarked brown boxes.
The rest is arriving shortly. 🚀
Because we optimized our shipping for speed, we may split your order. When a part of the order is picked and packed, we ship it ASAP (on the same working day). Hence, ordered items may arrive separately.
For the hygiene, safety reasons, and because of the nature of the items, that we hope you agree with, we don't issue refunds for the following items:
Please note, when you purchase one of the aforementioned items, after opening, it's your responsibility to examine the item carefully and note any faults before trying on and or wearing. Items must be returned in the condition as received in an unworn/unused condition including the packaging for our inspection. We will not consider an item for full refund or replacement if it has been tried on. Ladders, snags, holes or friction rub marks are not defects once the item has been tried on and or worn.
Approximately 5–10 business days. Although we submit refunds to your bank immediately, the bank must still process the refund and apply it to your account. Processing time can vary between banks.
Refunds might appear in the form of a reversal. In the case of a reversal, the original payment is removed from your bank statement, and a separate credit is not issued.
It also happens that you don't see a line item on your statement for a refund because we adjust the capture amount for the charge when it settles. You might still see the charge as “Pending” on your statement until the period expires.