We ship our packages in plain unmarked brown boxes.

100-Day, Hassle-Free Returns

In the unlikely event that you don't feel excited about purchased lingerie, or it doesn't spice up your foreplay as we promised it would do, you can return it for a full refund, hassle-free and no-questions-asked within 100 days after receiving the order.

To return items, just follow this simple return guide.

Non-Refundable Items

For the hygiene and safety reasons that we hope you agree with, we don't issue refunds for the following items:

• Hosiery and adhesive bras – if packaging has been opened.
• Cosmetics, edibles, latex, candles, oils, condoms and lubricants – if packaging has been opened, the item has been worn or damaged through personal use.
• Lingerie/underwear that have been tried on in direct skin contact.
• Incomplete, damaged, worn, altered and washed items.
• Sex toys and bondage items, in any condition, due to hygiene concerns. Faulty items are covered by a 1 year manufacturer warranty.
• Gift Card sales are FINAL and cannot be refunded for monetary value.
• Duties & Taxes as well as any associated shipping costs. These cannot be refunded by Black Alice Lingerie once your order is sent. Duties and VAT are collected on behalf of the Government therefore it is the Government who would give a refund, if applicable. Countries tend to have some system refunding Duties and /or VAT but the customer needs to go through the appropriate government agency (usually Customs) and provide the requisite documents.