While we aim to be as flexible as possible with returns, please note that due to the intimate nature of many of the products we sell we may only be able to offer a full refund or exchange if certain conditions are met. This does not affect your statutory consumer rights.

If you need to return any item please email info@blackalice.co.uk in the first instance for full instructions and the address to return your items to. Please include your order number (shown on the order confirmation email we sent you and on the label included with your package), your full name and telephone number on any emails you send us. One of our team may need to call you to speed up the returns process.

  • On the cancellation of a contract, any sum paid by the consumer will be repaid as soon as possible and, in any case, within 30 days of cancellation. The full price paid for the goods will be refunded and this includes the cost of delivery of the goods to the consumer.

  • If you wish to cancel the contract and return the goods you must email info@blackalice.co.uk with the details of the return, including the order number within 7 working days following the delivery date of the goods. You must then complete a returns form and post the garment/s back to us within 21 days of emailing us.

  • If you have received the goods before cancelling the contract, you will be under a duty to restore those goods to the supplier at your own cost and, in the meantime, to keep them and take reasonable care of them. This duty to take reasonable care ends if the consumer (at their own expense) sends the goods to the supplier.

  • If you cancel the contract before receiving the goods, and the carrier attempts to deliver the goods, you should not accept delivery from the carrier, and they will return the goods to us. In the event of the carrier leaving the goods, it is the suppliers' responsibility to arrange the return of the goods from you.

  • If the seal of the pack has been broken we cannot accept the return of the product unless there is a product fault. We can only accept ladders as faults if they were present when you first opened the packet. A return will only be accepted if the item is unworn and the pack is unopened. Please do not send a return if you cannot satisfy these conditions to avoid disappointment.

  • We will only refund your postage charges if the return is as a result of our error or the item is found to be faulty.

  • Where the returned product is found to be faulty we will offer an exchange for the same product.

  • We regret that except in the case of a fault with the product we are unable to accept returns of hosiery items or other items classed as "intimate" in nature.
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